Frequently Asked Questions - Water

PVWSD periodically flushes the water lines that deliver water to your home and business.  This cleans out the debris and buildup that occurs in the lines over time.

  • When you receive notification, please do not use any water during the period of flushing (this usually occurs in the wee hours of the morning).
  • After the lines have been flushed and prior to using water in your home - turn on an outside faucet and let the water run for a few minutes until the water is clear.
  • After running the outside faucet, turn on the cold water inside and let that run for a few minutes until the water is clear.  This will help prevent any debris from entering your hot water system.
  • It is also recommended that you do not wash laundry the day after flushing occurred.

PVWSD is required by the NH Dept. of Environmental Services to chlorinate the water prior to delivery to your homes or places of business.  The chlorine is used to kill any bacteria that might be naturally present in the ground water aquifer we pump from or in the distribution piping.  The dose is the minimal amount needed for this process.

PVWSD has two wells located on Foster Street.  Water pumped from these wells is stored in the large water tanks on Reservoir Road and pumped or gravity fed to water lines throughout the district.

The average water use per person in the US is 100 gallons per day.  A family of 4 can use over 12,000 gallons of water in one month!  Water saving methods can reduce your water use and reduce your costs.

There are many places you can go to get information on saving water.  The District recommend are:

  • Install low-flow shower heads.  These should be 2.5 gallons per minute or less.
  • •Install low-flow toilets or dual flush toilets.
  • Consider water saving washing machines and dishwashers.  Not only do older models use more water - they also use more electricity.
  • Use an outside “deduct” meter for watering gardens and lawns, and filling swimming pools or ponds.
  • Take shorter showers.  A 10 minute shower can use 25 gallons of water.  Use a timer if necessary.

Even a small drip can cause your water bill to be very high.  Come by the office to get a special ruler that can show you how much water is being wasted from that small leak.  Contact your plumber right away to have the faucet repaired, or repair it yourself if it is a simple fix.

If you think your water use is higher than normal you may have a small, undetected leak.  Please come to the business office to get a packet of dye strips to test your toilet tank for leaks.  Toilet leakage is very common, and can be a silent leak – sometimes you will not hear water running or dripping.  Drop the dye strip or food coloring in your tank and if you see the dye color in the bowl – you have a leak.  Contact your plumber for assistance.

Many mobile homes do not have their own meters.  If this is the case - you are being billed at the standard mobile home flat rate.

You can check your water meters at any time.  Go to your outside meter and read the value on the dial, then compare that value to the meter inside your house.  The amount of water being used should be nearly equal comparing the two meters.  The meter outside your house actually receives information from your inside meter.  If the values are very far apart - please contact Business Office during regular business hours.

Meters only register water than actually flows through the meter.  If the meter is failing due to age – it will slow down - meaning that it will not be registering all the gallons that have flowed through it.  Your water bills generally will be lower and lower if you have a failing meter.  If you see this trend - please contact someone in the Business Office immediately to have your meter checked.  District personnel will need to enter your home to read your inside meter and compare the value with your outside meter.

You may purchase an outside "deduct" meter that connects to your outside faucet.  When water operators read your meter, the outside "deduct" meter will be read along with your regular house meter.  The amount of water that flowed through your outside faucet will be deducted from the sewer portion of your bill.

There are a couple of main factors that may increase your water use:

  • You are using more outdoor water for grass, plants, etc.
  • You have a small undetected leak.