Frequently Asked Questions

There are many places you can go to get information on saving water.  The District recommend are:

• Install low-flow shower heads.  These should be 2.5 gallons per minute or less.
• •Install low-flow toilets or dual flush toilets.
• Consider water saving washing machines and dishwashers.  Not only do older models use more water - they also use more electricity.
• Use an outside “deduct” meter for watering gardens and lawns, and filling swimming pools or ponds.
• Take shorter showers.  A 10 minute shower can use 25 gallons of water.  Use a timer if necessary.

Please refer to the rate information on our website or call 536-1733 if you have specific questions.

Many mobile homes do not have their own meters.  If this is the case - you are being billed at the standard mobile home flat rate.

There are a couple of main factors that may increase your water use:

• You are using more outdoor water for grass, plants, etc.
• You have a small undetected leak.

Call the business office to see if a tour may be arranged.  Tours may be available on a limited basis depending on projects, waste-load, etc.

If you think your water use is higher than normal you may have a small, undetected leak.  Please come to the business office to get a packet of dye strips to test your toilet tank for leaks.  Toilet leakage is very common, and can be a silent leak – sometimes you will not hear water running or dripping.  Drop the dye strip or food coloring in your tank and if you see the dye color in the bowl – you have a leak.  Contact your plumber for assistance.

The office is open Tuesday & Thursday 7:00 AM – 3:00 PM.  If you need assistance after business hours due to an emergency contact the Plymouth Police Department at 536-1828 who will get you in touch with District on-call personnel.

The full balance is due on or before the due date stated on your bill.  If there is a reason that you cannot pay your full balance, contact the office staff who can will arrange payment plan with you.  Balances due will still be subject to the $10 penalty or 12% annual late fee, whichever is greater.

Even a small drip can cause your water bill to be very high.  Come by the office to get a special ruler that can show you how much water is being wasted from that small leak.  Contact your plumber right away to have the faucet repaired, or repair it yourself if it is a simple fix.

The average water use per person in the US is 100 gallons per day.  A family of 4 can use over 12,000 gallons of water in one month!  Water saving methods can reduce your water use and reduce your costs.

PVWSD periodically flushes the water lines that deliver water to your home and business.  This cleans out the debris and buildup that occurs in the lines over time.

• When you receive notification, please do not use any water during the period of flushing (this usually occurs in the wee hours of the morning).
• After the lines have been flushed and prior to using water in your home - turn on an outside faucet and let the water run for a few minutes until the water is clear.
• After running the outside faucet, turn on the cold water inside and let that run for a few minutes until the water is clear.  This will help prevent any debris from entering your hot water system.
• It is also recommended that you do not wash laundry the day after flushing occurred.

Payments are due 30 days from mailing.  The due date appears in the upper right corner of your statement.  There is a $10.00 penalty or 12% annual intrest rate late fee (whichever is greater) if not paid by the due date.

The Plymouth Village Water and Sewer District Office is located at 227 Old North Main Street right near the bridge over the Baker River.

Our phone number is 536-1733.

Plymouth Village Water & Sewer District is not part of the Town government.  PVWSD is a separate municipality that serves water and sewer infrastructure.  We are regulated by the NH Dept. of Environmental Services and the US Environmental Protection Agency.  For the residents and businesses with in the bounds of the district If you have any questions - please call 536-1733.